Mr. Adrian Gibson, Chairman, Water, and Sewerage Corporation (WSC) and Member of Parliament for Long Island has announced that the utility company is implementing a digital business strategy that is expected to result in an improvement in operational efficiency and a platform that allows customers and suppliers to interact more easily with the organization. “This is a move to a more efficient organization, and means that we are embracing a new approach to normal ways of doing business for our staff as well as our customers,” said Mr. Gibson.
He spoke of the Corporation’s transformation during a press briefing Monday, April 8th 2019 at WSC headquarters on University Drive. Mr. Gibson explained that the Corporation’s goal is to eliminate manual, paper-driven processes and it will undertake a review of all WSC business processes and systems. WSC expects by May 1st to launch a procurement portal which will allow suppliers to manage their vendor accounts and have access to a digital, transparent bidding and procurement process. The Corporation currently offers the following to customers: a customer portal, online account review and bill payment, automatic receipt of bills via E-notification system, IBR Pay by Phone, website upgrade which includes E-forms for jobs, new connections, and the corporation’s mobile app.
WSC mobile is now available for download at Google Play and Apple stores. A version is available for Windows users. The app is at https://wscmobile.me Customers can use their smartphones to pay, review bills and submit complaints. The app is functional in all of the islands where the corporation provides service.