BTC officially announces that the company has signed a Heads of Agreement with the leadership of the Bahamas Communications and
Public Officers Union (BCPOU). The deal was made official last week as both parties signed off on the long-anticipated agreement. BTC’s CEO, Garfield Sinclair said, “Last August on my arrival, I committed to working with our union partners to ensure a productive and progressive working relationship for the benefit of our team members. Though it took some doing, I am happy to say that we have finally agreed to updated terms and conditions to form the basis of a new Industrial
Agreement. I would like to thank the President, Dino Rolle, and Executives of the BCPOU, along with our People team, who worked very hard to bring this long outstanding agreement to a close.”
Sinclair continued, “Our goal now is to justify the trust our customers have placed in our products and services as the telecoms provider of choice for the Bahamian people and we’ve made some notable progress over the last nine months in this regard.” Some of these green shoots include:
The improvement of its mean time to install metric, which has decreased dramatically from 20 days last August, to just over 3 days to date.
The expansion of high-speed internet and the addition of Flow TV services to parts of Cable Beach, Ardastra Gardens, Ridgeland Park, Kemp Road and George Town Exuma.
Massive improvements and upgrades to our Retail Operations, ensuring that all BTC locations have the ability to provide end-to-end service at every customer touchpoint. We have also invested in bill payment automation through kiosks in store, giving our customer service representatives the flexibility to provide more personalized service.
The introduction of the My BTC mobile app which creates a seamless process for top up and combo plan activation and provides real-time access to usage data on mobile and landline accounts.
He continued, “I want to reiterate that I firmly believe our union partners have an important role to play in the evolution of our very dynamic industry. When we all work together towards the common goal of ensuring that BTC remains a competitive business for generations to come, there is no stopping us.” The company has deferred its public celebratory event until the completion of negotiations with the Bahamas Communications Public Managers’ Union. “Now that the terms of the
BCPOU’s industrial agreement is completed, we have already begun discussions in earnest with the leadership of our Management union which represents almost one hundred BTC team members. We are optimistic that we will reach an agreement with the BCMPU in the near future,” Sinclair concluded. The Industrial Agreement will expire on March 31, 2020.