BTC is closely monitoring the evolving situation surrounding the Coronavirus disease and is following guidance from the World Health Organization, The Bahamas Ministry of Health and the United States Centers for Disease Control and Prevention. The safety of our employees, their families, our customers, and our community is our primary concern. Thus far, we have implemented the following precautionary measures:
We have increased the frequency of cleaning across our facilities and we are deep cleaning all of our facilities on a daily basis.
We have placed hand sanitizers in our retail stores and offices.
Our technical teams are equipped with rubber gloves and safety glasses.
Tomorrow we will conduct a “Work from Home” test in the event we have to close our offices. All employees excluding our retail, technical and contact center teams, will work from home on Tuesday March 17th.
We have enforced a policy that requires team members who have travelled to any of the restricted countries within the last 14 days to observe the 14-day quarantine.
We are asking visitors and customers who have travelled to any of the restricted countries within the last 14 days to take advantage of our online options. We encourage customers to top-up, check balances and pay their bills online using the MyBTC mobile app, the website http://www.btcbahamas.com, by contacting our call center at 225-5282 or through online banking methods. Customers are also able to order mobile devices, landline, internet and mobile services online through the BTC website, for fixed services:
http://www.btcbahamas.com/bundles and for mobile services: http://www.btcbahamas.com/explore/mobile/postpaid.
Additionally, customers can reach our contact center for all residential and B2B services. BTC recognizes that broadband access is now a critical service and that continuous connectivity will be an extremely important tool in addressing this growing crisis.
Accordingly, we are assessing our ability to enhance broadband speeds and access for all of our customers, as more and more people have to either stay at or work from home in the coming weeks. CEO, Garry Sinclair said, “BTC is your partner, whether you will have to work or attend virtual classes from home. We are working hard to provide increased and uninterrupted broadband capacity to our business and residential customers to ensure they will be able to stay connected throughout whatever we have to confront as a community. Our B2B team is customizing a number of solutions to meet the individual needs of our business customers as well as providing dongles and LTE boxes to enable productivity for their employees. We are also partnering with the government to provide toll-free hotline numbers as needed.”
BTC recently trialed its BTC Study, a virtual learning program, with the Ministry of Education. The program provided free live, interactive classes to over 3,000 students preparing for the upcoming BJC and BGSCE examinations. BTC will work closely with the Ministry to expand the program as needed. BTC is committed to doing everything in its power to keep its customers connected and will provide timely updates on the measures being taken in response to this issue.