We are closely monitoring global developments regarding the coronavirus (COVID-19), and we are fully focused on protecting the health and safety of our guests and crew. To comply with guidance from CDC, WHO, public health authorities around the world, and the Cruise Lines International Association (CLIA), we are enhancing our rigorous global boarding and screening measures to protect our guests and crew. These measures are intentionally conservative and apply to anyone boarding our ships, guests and crew alike. We apologize for the inconvenience created by these precautionary measures. These temporary safety precautions will remain in place for a projected period of 30 days and will be reviewed daily. Updates will be posted daily on this website. Until further notice, all ships in the Royal Caribbean Cruises Ltd. fleet will adopt the following health screening protocols:
1. Effective Friday, March 6, mandatory, temperature screenings using digital, non-touch scanners will be conducted with guests, crewmembers, and visitors on embarkation day prior to boarding any vessel. If temperature registers about 100.4°F (38°), the person and his/her travel companions will be referred to a secondary health screening. Guests who are denied boarding due to screening results will receive compensation.
2. Regardless of nationality, boarding will be denied to:
a. Any person who has traveled from, to or through mainland China, Hong Kong, Macau, Italy, Iran, or South Korea 15 days prior to embarkation.
b. Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Italy, Iran, or South Korea. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
c. Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
3. Secondary, enhanced health screenings will be performed on:
a. Any person who reports feeling unwell or displays flu-like symptoms
b. Any person who has traveled from, to or through Japan or Thailand in the 15 days prior to embarkation.
c. Any person who is uncertain about contact with individuals who have traveled in the 15 days prior to embarkation from, to or through mainland China, Hong Kong, Macau, Iran, Italy, South Korea, Japan, or Thailand.
In some cases, guests presenting certain symptoms in the specialized health screenings may be denied boarding. All guests who are denied boarding due to these restrictions will receive compensation. Additional restrictions may be imposed based on local circumstances.
For example, certain countries may deny visas or prohibit entry based on travel history or nationality. We have rigorous medical protocols in place to help passengers and crew members who feel unwell while sailing. Our protocols include professional medical treatment; isolation of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures. We are assessing developments constantly and will update these measures as needed. Guests with questions may contact the customer care departments of our individual cruise lines.