Scotiabank Bahamas says it will continue to invest in and promote the use of the latest banking technologies to provide greater convenience for customers and help minimize banking disruptions amid the ongoing health crisis.
Roger Archer, Managing Director, shared that over the past 6 months, the Bank has made multi- million dollar investments in its mobile app and online banking platforms geared at enhancing the service it provides to customers.
“We are very mindful that customers are looking for greater convenience and safety and we will continue to roll out new, exciting initiatives that will help to satisfy these needs,” he added. Archer noted that the Bank also remains keen on providing enhanced security for customers using these digital channels.
Scotiabank customers can use the Scotiabank mobile app to control card usage and to limit transaction amounts. “We are also strongly urging our customers to sign up for Scotia Alerts which provides email notifications for transactions initiated on their account. This is a very important tool that customers can use to mitigate any unauthorised activity in real time,” he explained.
Customers also have the added benefit of accessing their paperless retail statements on our online banking platform or mobile banking app.
According to Archer, the Bank has already received overwhelmingly positive feedback on these enhancements and promises that customers can look forward to even more new features before the end of 2020.
He also shared that the Bank’s Intelligent Deposit Machine replacement programme is currently underway and is aimed at replacing 50% of the existing fleet over the next 12 months. This move Archer says has significantly expanded the range of self-service banking options available to customers and now offers direct credit card payments, real time credit for cash deposits, itemized receipt which lists the number and denomination of bills deposited at the IDM and displays images of deposited cheques and transfers to local currency accounts.
In order to assist customers with the ongoing transition to more digital banking, the Bank will continue its ongoing customer engagements and education programme while also proactively targeting customers who might require additional assistance navigating the use of our digital banking channels.