Adam Stewart, Executive Chairman of Sandals Resorts International was on hand recently to welcome, engage, thank and motivate returning team members and new recruits of Sandals Royal Bahamian Spa Resort & Offshore Island, as the resort ramps up its preparations for its re-opening come January 27, 2022.
With extensive renovations to the re-imagined resort continuing to unfold, the resort is also well advanced with the recruitment of nearly 1,050 team members across several levels and varying departments, and is now proceeding with its immersive orientation and training exercises, preparing the team to welcome guests for the first time since closing in March 2020.
In the most recent onboarding session attended by Stewart and chaired by a host of seasoned Sandals senior management and executives, Stewart welcomed the returning and new recruits. “I want to use this opportunity to officially welcome you to the ‘World’s Best Team’- team Sandals. Having witnessed the progress of the renovations, I can tell you all that the reimagined Sandals Royal Bahamian and all its new features is going to be the most exquisite resort in this country. The reopening of Sandals Royal Bahamian will be magical and I’m looking forward to all of us growing and evolving together. Any company that is growing is a company that provides opportunities and those opportunities are for you to seize,” he shared.
He added that the reopening provides an exceptional opportunity for Sandals and the Bahamian government to continue an amazing and mutually beneficial partnership as the tourism industry and the region continue to chart the way forward on the path to economic recovery.
“My family and I have a love affair with the islands of the Bahamas, there is nothing quite like this country. We made the decision to keep this resort closed so that we could invest in it and invest in this country, as we wanted to ensure that when we stand the test of time for the next 20 years, we have a resort like no other. As a company we promote brand Bahamas using various marketing strategies from traditional to new media, as this is a partnership between you and our organization,” he said.
Stewart spoke at one of the several orientation sessions where new and returning team members will be “Sandalized” – preparing them to effectively and confidently deliver the company’s world-class luxury-included service as they gear up for full return to work.
Philippa Adams, returning team member from the Laundry Department expressed that she is delighted about the reopening.
“I would scream right now but that may not be appropriate but I’m overjoyed that the resort will be reopening in January. The orientation sessions have been so empowering and refreshing and have given me a major boost in confidence. The sessions are furnishing us with all the tools we need to get back to work and execute at an optimal level,” declared Adams.
The orientation commenced on November 1 and will run through to November 26, 2021. Utilising technology and new state of the art training mechanisms, the orientations sessions are being held in adherence to COVID-19 protocols and are therefore being conducted in phases using dual modality of face-to-face sessions and virtual courses by way of the company’s Learning Management System (LMS).
Director for Learning, Development and Service Standards, Dr Phillip Brown shared, “As a team, we pride ourselves on innovation. As the company forges ahead, we elevate our systems to incorporate new ways of ensuring our Sandals standards are maintained, our guests’ expectations are exceeded and our team members are fully equipped for success. During these phased training sessions, team members will be exposed to our company’s world renowned service standards, our ethos of community involvement, particularly through our Sandals Foundation as also the myriad of personal development opportunities through our Sandals Corporate University.”
Brown is part of the company’s training team that is on the ground at Sandals Royal Bahamian. The team comprises leaders from various resorts within the Sandals group who are assisting with ensuring a seamless developmental process for the new recruits ahead of the long awaited, grand reopening.