The Public Hospitals Authority (PHA) and the Rand Memorial Hospital (RMH) are aware of a social media video circulating about the conditions of the waiting area designated at RMH. Due to space constraints following the passage of hurricane Dorian and compounded by the COVID 19 protocols, this temporary space was identified, which has resulted in a change in the triage process. Despite the adjustments all patients should be assessed by trained professionals to determine the severity of their illness for appropriate management.
RMH wishes to advise that there is a Patient Care Advocacy Program onsite to assist patients and families with their concerns and queries. The PHA is committed to ensuring every patient is served with dignity and respect.
The PHA further advises that this area will be reconfigured to allow for a more suitable waiting area for our patients. We request the public’s patience as we seek to make the necessary changes at this time.
The PHA and RMH remain committed to addressing all concerns and complaints submitted through our Client Feedback Unit. Patients and their relatives are encouraged to utilize RMH’s Client Feedback Line at 350-6700 ext. 2079. This dedicated line of communication allows for
efficient response and immediate resolve where possible. Following an investigation of complaints, any missteps or breaches will be addressed in accordance with approved protocols.